Terms of Service & Business Use

These terms govern your use of Soltech Nexus products, services, websites, consulting, and technical support. By accessing our services, you agree to these Terms & Conditions.

• Enterprise networking solutions and deployment
• IT infrastructure consulting & implementation
• Server, storage & hardware procurement
• Cloud migration (AWS, Azure, Google Workspace)
• Cybersecurity, firewalls, antivirus, and threat management
• Annual Maintenance Contracts (AMC) and support
• CCTV, surveillance & video conferencing setup

• Provide accurate business information and requirements.
• Ensure access to premises or systems when required.
• Ensure timely payments for services/products purchased.
• Use Soltech Nexus services ethically and legally.

All content, designs, software, documentation, and materials delivered by Soltech Nexus remain our intellectual property unless explicitly transferred through a written agreement.

• You may not copy, resell, or redistribute our solutions.
• Configurations, architecture & documentation remain proprietary.

• All invoices must be paid within the due date.
• Late payments may attract penalties.
• For AMC or subscriptions, payments must be made in advance.
• Hardware/software orders require partial or full advance.

• Client must not misuse provided network infrastructure.
• Reverse engineering our configurations is prohibited.
• Use of our services for illegal activities is strictly prohibited.

Soltech Nexus is not liable for losses arising from:

• Misuse of IT infrastructure by the client.
• Hardware failures due to external conditions.
• Downtime caused by third-party cloud providers.
• Cyberattacks caused by user negligence or unauthorized access.

• Hardware warranty depends on OEM (Dell, Cisco, Microsoft, etc).
• Support availability based on AMC or contract level.
• Standard support hours: Monday–Saturday, 9 AM – 6 PM.
• 24/7 support available only for AMC clients.

All dealings with Soltech Nexus fall under Indian jurisdiction. Any disputes will be resolved in courts located in Gujarat, India.

For clarifications regarding these Terms, contact us:

Email: contact@soltechnexus.com
Phone: +91 90235 06084
Address: Vibrant Park, GIDC Phase 1, Vapi, Gujarat – 396195